At Impresso, we want you to have the best shopping experience. If you’re not satisfied with your purchase, we offer exchanges, returns, and refunds under the following conditions:
1. Exchange Policy
We accept exchanges for:
Size or color issues.
Defective or damaged items.
Conditions for Exchange:
The request must be made within 2 days of receiving the product.
The item must be unused, unwashed, and in its original packaging with tags attached.
Customers must provide proof of purchase.
The exchange is subject to stock availability.
To request an exchange, contact us at impressowear@gmail.com with your order details.
2. Return Policy
We accept returns if:
You receive a defective or incorrect item.
The item does not match the product description.
Conditions for Return:
The request must be made within The day of delivery.
The item must be in its original condition, unused, and with tags.
Items marked as final sale cannot be returned.
Once we receive your returned item, we will process it within 2-3 business days.
3. Refund Policy
Refunds are processed for:
Items that cannot be exchanged due to stock unavailability.
Orders canceled before shipping.
Refund Process:
Once the return is approved, the refund will be issued via the original payment method within 4-7 business days.
Shipping fees are non-refundable.
Refunds for COD (Cash on Delivery) orders will be issued as store credit or direct bank transfer or Mobile Banking.
4. How to Initiate an Exchange, Return, or Refund
To start a return or exchange, contact our customer support at:
Email: impressowear@gmail.com
Phone: 01336681597
We will provide you with the return shipping details and further instructions.
5. Important Notes
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Impresso reserves the right to refuse a return or exchange if the item does not meet our policy conditions.
For any additional questions, feel free to reach out to our support team!